The Service Desk Coordinator maintains a bird's-eye view of where everyone is, what's happening at client sites, and whether everything is running as it should. If there's a bottleneck, you're the first to spot it—and the first to act.

We are a smaller company with clear expertise. We don't do "corporate," but we take professional, functional operations seriously. For us, this role is essential.

What the role looks like in practice

• System management: Daily work within our internal system—managing, verifying, and updating data.

• Team oversight: Keeping track of IT technicians' presence and availability across the Czech Republic and Slovakia (and occasionally abroad).

• Task monitoring: Overseeing the start and finish of tasks and ensuring daily workloads are completed.

• Capacity management: Planning, redistributing resources, and resolving scheduling gaps.

• Quality control: Checking completed tasks for alignment with project or order specifications.

• Lead processing: Sorting new inquiries and collaborating with the sales department.

• Communication: Acting as a bridge between technicians and clients regarding assignments, changes, or clarifications.

In short: You keep the engine running and under control.

Going beyond daily operations

• Collecting feedback to improve our internal system.

• Assisting with the implementation of new features.

• Helping set up sustainable processes for the long term.

Who we are looking for

We need someone who can carry the weight of responsibility. Someone who thrives on organization, enjoys having a clear overview, and never lets things "fester."

Technical Skills:

• Foundational IT knowledge: General orientation in IT infrastructure (HW, SW, OS, Cloud).

• IT Terminology: Familiarity with standard support terms (LAN/WAN, router, firewall, rack, etc.).

• English: Daily use at a minimum B2 level.

Personality:

• You react quickly but stay composed.

• You can be helpful while remaining firm and consistent.

• You take ownership of tasks and see them through to the end.

• You have an eye for detail and excellent time management.

• New technologies don't intimidate you.

Why this is the right move

Your work will have a direct impact on client satisfaction and team efficiency. We aren't a massive hierarchy where responsibility gets lost—here, it's clear who is holding everything together.